Supported PBX Systems
MeeraApps Call Accounting connects to 14+ PBX systems from four major vendors using TCP Push, TCP Pull, and SFTP collection methods. MiVoice Business deployments also support Mitel CX call center reporting.
| Vendor | PBX System | TCP Push | TCP Pull | SFTP |
|---|---|---|---|---|
| Mitel | MiVoice Business (MCD/3300) + Mitel CX ACD | ✓ | ✓ | — |
| MiVoice Office 400 | ✓ | — | — | |
| MX-ONE | ✓ | — | — | |
| OpenScape Voice | ✓ | — | ✓ | |
| OpenScape 4000 | ✓ | ✓ | — | |
| OpenScape Business | ✓ | — | — | |
| Avaya | Aura Communication Manager | ✓ | — | — |
| IP Office | — | ✓ | — | |
| Alcatel-Lucent | OmniPCX Enterprise (OXE) | ✓ | — | — |
| OmniPCX Office (OXO) | ✓ | — | — | |
| OpenTouch | ✓ | — | — | |
| Alcatel 4400 | ✓ | — | — | |
| Cisco | Unified Communications Manager (CUCM) | — | — | ✓ |
| CME / CUBE | ✓ | — | — |
Collection Methods Explained
The PBX initiates a TCP connection to the Collection Service and streams CDR records in real time. This is the most common method, supported by most PBX systems.
The Collection Service connects to the PBX and requests CDR data. Useful when the PBX is behind a firewall or does not support push mode.
The Collection Service polls an SFTP server (or local folder) for CDR files at configurable intervals. Required for Cisco CUCM and useful for batch-oriented environments.
Mitel CX ACD Reporting
MiVoice Business deployments with Mitel CX unlock a dedicated call center reporting module — no additional data collection required.
- Queue performance: offered, answered, abandoned, service level
- Agent performance: ACD calls, talk time, wrap-up, utilization
- Login/logout audit, state trace, and not-ready analysis
- IVR workflow, port utilization, and ANI/CLI reports
- Digital channel reporting: chat, email, voice, and more
- AI-powered summaries and anomaly detection
- Custom report builder with column-level selection
- Scheduled reports and saved report configurations