Unified Voice Operations for Every PBX Call Accounting. Real-Time Wallboards. Emergency Alerts. Phone Display. Desktop Notifier. Multi-Tenant.

Connect to Mitel, Avaya, Alcatel-Lucent, and Cisco PBX systems. TCP push, TCP pull, and SFTP collection methods supported.

Live supervisor dashboards streamed from Mitel CX via SignalR. Queue Waiting Interactions widget, per-agent presence, TV kiosk mode, and Alert Center overlays — true push, not polling.

SNMP trap receiver decodes Mitel Emergency Response events and fans out to phones, desktop notifier, and email groups in under a second. Full acknowledgement fabric across all surfaces.

Turn every 6900 handset into an EVOA surface. Push status screens, ACD Agent Status, caller-tag surfacing, full-color ImageScreen. Model-aware layouts for 6920, 6930, and 6940.

Lightweight Windows tray app — signed, silent auto-update. Full-screen popups for emergency, VIP, and alert-rule events. Per-category custom sounds; SignalR reconnect hardened for uninterrupted service.

Per-tenant databases, branding, and reporting. Blazor WebAssembly on .NET 10, PostgreSQL 17, IIS 10+. Any modern browser — no plugin, no desktop client.

EVOA registers its own SIP extensions on the PBX and places spoken emergency callouts — to desk phones, external mobiles, or a paging group that answers itself. The same trigger can push the alert to Mitel 6900 screens, the desktop notifier and email, so one emergency reaches every surface at once. Primary and secondary PBX failover keeps it working when a controller goes down.

Abandoned queue calls become trackable callback tasks automatically, read from Mitel CX data with no CTI integration. Keyed by caller rather than by call, so a customer who tried six times is one task and not six. Assignment, per-attempt outcomes and reason codes, plus automatic detection of callers who got through on their own — so nobody is called back needlessly. Agents call back in one click from the signed Windows desktop client, placed through Mitel CX as that agent under the site's dialling rules.

A standards-based Windows softphone that registers with any SIP-compliant PBX. Call history, contact directory, and caller-ID lookup, signed and ready for enterprise deployment.

Design custom wallpapers and screen layouts for Mitel 6900 handsets. Visual editor with model-aware canvases, so what you see is what the handset renders.