Unified Call Data from Every PBX 14+ Drivers. Mitel CX ACD. Multi-Tenant.
Collect, analyze, and report on call data from Mitel, Avaya, Alcatel-Lucent, and Cisco PBX systems — including full Mitel CX call center reporting with ACD queue, agent, digital channel, and IVR analytics. All from a single modern web interface built with Blazor WebAssembly.
Everything You Need for Enterprise Call Management
Connect to 14+ PBX systems across four major vendors. TCP Push, TCP Pull, and SFTP collection methods ensure compatibility with any deployment.
Watch calls as they happen with live dashboards. Monitor call volumes, durations, and patterns across all connected PBX systems in real time.
Built with Blazor WebAssembly for a fast, responsive experience. Access your data from any browser — no plugins or desktop client required.
Manage multiple organizations, sites, and PBX systems from a single installation. Role-based access control ensures data isolation between tenants.
Generate comprehensive call reports by extension, department, trunk, or cost center. Export to Excel and PDF. Schedule automated report delivery.
Track call costs with configurable tariff tables. Identify expensive calling patterns, allocate costs to departments, and optimize trunk utilization.
Mitel CX ACD analytics built in — queue performance, agent productivity, digital channels, IVR workflows, and AI-powered insights. No separate application needed.
Mitel CX Call Center Reporting
Purpose-built ACD analytics for Mitel CX deployments. Track queue performance, agent productivity, digital channels, and IVR workflows — all within the same unified interface as your CDR reporting.
Per-queue metrics: offered, answered, and abandoned calls; service level; average wait and handle times; overflow and interflow statistics.
Individual performance tracking: ACD calls, talk time, wrap-up, utilization %, make-busy, DND, and full login/logout audit trails.
Mitel CX Digital reporting across all media types — digital queue performance, agent activity, and interaction detail for voice, chat, email, and more.
IVR workflow and condition performance, port utilization tracking, ANI/CLI analysis, and subroutine-level drill-down reports.
Intelligent call center summaries and anomaly detection powered by your choice of AI provider — Anthropic, OpenAI, Azure OpenAI, or on-premises Ollama.
Design your own ACD reports with custom column selection across all data sources. Save configurations, schedule automated delivery, and export to Excel or PDF.
Built for Scale and Reliability
A dedicated Windows Service handles all PBX connections. Runs independently of the web interface, ensuring CDR data is collected 24/7 even during maintenance windows.
- Automatic reconnection on PBX failures
- Buffered CDR processing for high-volume systems
- Independent service lifecycle
Blazor WebAssembly frontend with ASP.NET Core API backend. Hosted on IIS with PostgreSQL database. Modern single-page application experience.
- RESTful API architecture
- PostgreSQL for reliable data storage
- Role-based access control
Three Ways to Collect CDR Data
Choose the method that works best for your PBX deployment.
The PBX pushes CDR records to the Collection Service over TCP. Real-time delivery with minimal configuration. Supported by most PBX systems.
The Collection Service connects to the PBX and retrieves CDR records on demand. Ideal for systems behind firewalls or with restricted outbound access.
Collect CDR files from an SFTP server or local folder. Automatic polling with configurable intervals. Perfect for Cisco CUCM and batch-oriented systems.
See It in Action
A closer look at the dashboards, call records, reports, and PBX management screens.
